♦ How long does it take to deliver?
Your order will leave our Swedish warehouse within the next 24 hours (Monday-Friday). After that, it all depends on where you live in world. But it usually it takes 1-5 working days. By the way! Did you know that you can track your order by using your parcel ID that you received via an email from us? If you do not find the email, check your spam.
♦ Where are my order?
You can track your order by using your parcel ID that you received via an email from us. If you do not find the email, please check your spam.
♦ Can I send the package to someone else?
Yes! Begin with sending an email to firstname.lastname@example.org and tell them that you want have your order delivered directly to a friend. Don't forget to add the info below in your mail and our lovley customer service will guide you further.
1.. Name and address to your friend
2. Your friend's telephone number
♦ How do I return a product?
We know, sometimes our kids get duplicates on their birthday. You always have the right to cancel and return your order within 14 days, counted from the day you recieved the parcel. Start by filling in the return form you received in your order, and then place it together with the product in the package. To be able to make a return, the product needs to be whole and in its original packaging. Therefore, also make sure to pack it well before sending it back. A tip is to use the same packaging you got it in. Put on the return slip and hand it in at your drop-off point. As soon as we have received your order, we will make a refund via Klarna. Note that we will deduct 5 Euro in shipping costs. If you have questions about your return, you are more than welcome to contact us at email@example.com.
♦ What do I do if my product is broken?
First of all, we want to apologize for the inconvenience. We will do everything we can to send a spare part or fix a new product as soon as possible. To make a complaint, contact our customer service at firstname.lastname@example.org. Make sure to add the info below in your email.
1. Order number
2. Name and address
3. Telephone number
4. And a brief explanation about what’s wrong with the product. Make sure to attach a photo of the error.
♦ How long does a refund take?
This depends on which payment method you chose. But it usually takes about 3-5 working days, from the day we approve your return. Also keep in mind that we make a deduction of 5 Euro for the return shipping. In the event of a broken product you don't pay any shipping.
♦ How should your furniture fabrics be cleaned?
Just like us adults, children can spill and drop things. Therefore, we recommend that you use furniture shampoo in the event of an accident. If you do not already have one at home, these can easily be found in various furniture stores and can also be bought online.
♦ How should I maintain my rug?
You will find care and cleaning advice on each product page here at kidsconcept.com. But here are a few tips. Vacuum and rotate the rug regularly to get an even wear and tear. Use a floor nozzle, and not a rotating brush, when vacuuming. Feel free to air the carpet often to remove mites and dust. Try not to expose the carpet to direct sunlight. Remove stains as soon as possible for best effect. You can remove dry stains immediately by gently scraping towards the center of the stain and vacuuming up the residue. If the stain is wet, you can soak it up with a paper towel or a white, damp cloth with a mild detergent. Do not rub the paper, just press down against the stain and then allow the rug to dry. If you have a small rug, you can use the hand wash program with cold water and mild detergent. If you have a larger rug, you can hand wash it in, for example, your bathtub. For extra heavy stains, you may be required to get it professionally washed. After washing, the rug can shrink 5-8 % and colors can be slightly matted.
♦ What type of wood do you use in your products?
We use different types of wood, such as MDF, Schima, Pinewood, Plywood, Rubberwood, Beechwood, Poplar wood. What we use depends partly on the appearance but above all on the fact that it should be safe to play with. We have a flowchart at several of our manufactures that shows where they buy the wood and where the trees come from. This is important for us and the planet. The goal is to have a flowchart in all our factories as soon as possible.
♦ Where are your products manufactured?
We manufacture most of our products in Asia, especially China and Vietnam. We work with around twenty fantastic factories that we visit continuously. It is important for us to check that all factories and suppliers follow the rules, environmental laws and work requirements.
♦ How does the supplier know how to comply with the laws?
We have laws in the EU, e.g. the chemical legislation REACH - where we have as a routine to inform our suppliers about relevant chemicals on the product they manufacture for us.
♦ How do you make sure that the factory workers have a good working environment?
Ensuring a good work environment and working conditions is highly prioritized with us. All our suppliers must sign our Code of Conduct, which is part of our agreement. The Code of Conduct is based on the UN Declaration of Human Rights, the UN Convention on the Rights of the Child and the ILO (International Labor Organization) conventions on working conditions and labor rights.
Most of our factories where we have our manufacturing are controlled according to well-known initiatives such as BSCI, SEDEX, SA8000 and ICTI.
♦ How do I know that your toys are safe for my child?
Almost everyone at our headquarter have children of their own, and we know how important it is with safe and durable toys. We comply with the laws and regulations applicable to toys and all of Kid's Concepts toys are tested in accordance with current security regulations within the European standard. For a toy to be approved, it must have a CE marking. This means that the toy meets the requirements of EN71-1,2,3. It means that we comply with all the rules that apply to small parts, pinching hazards, choking hazards, dyes, flame retardancy and certain chemical substances. Before a toy comes on the market, we ensure this by allowing an independent test laboratory to test that the toy complies with current safety regulations.
♦ What does CE mean?
This means that the toy complies with basic requirements for example, health, safety, function, environment and that the prescribed control procedure has been followed. Kid’s Concept constantly works with safety and follows the safety requirements that are developed gradually. We also receive information and advice from the authorities that control the safety of toys.
♦ Is your furniture CE marked?
CE marking is only for toys. We have several items that aren’t toys, such as chairs and clothes hangers. There is therefore no CE marking on these products, as it is not required according to EU standards. But on the other hand, we think it is important to always put warning texts on the products where it is needed. These can be products that, for example, contain small parts and that are not approved for children under 3 years.
♦ Do your products contain phthalates?
No, they do not.
♦ Are your products flame retardant treated?
Unfortunately, the chemicals in flame retardants are not approved under REACH legislation. Therefore, we have chosen not to use chemicals such as flame retardants, dirt repellent or mold protection on any of our products.
♦ Are your products treated with any of the substances on the EU/ECHA candidate list?
We are constantly following the new chemicals that on the candidate list. As soon as a new chemical, which affects our products, appears on the candidate list, we begin the work of phasing it out of our assortment.
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